Refund Policy

Updated on April 30, 2024

Introduction

Welcome to Explorer Poly-Engineering Pvt. Ltd.’s Refund Policy.

We understand that sometimes things don’t go as planned, and you might need to return a product or request a refund. We value your satisfaction and aim to make the refund process as clear and fair as possible.

Please read this document to understand how our refund policy works.

Eligibility

To qualify for a refund, please adhere to the following eligibility criteria:

• Timeframe: Your refund request must be submitted within 7 day(s) from the date of your purchase. We understand that circumstances may change, and we want to accommodate your needs within a reasonable timeframe.
• Product Condition: We kindly request that you return the product in its original condition with all original tags and packaging intact in the condition it was sent to you. While we appreciate your desire to try out the product, maintaining its original state ensures a smoother processing of your refund.

Compliance with these eligibility criteria allows us to efficiently process your refund request. If you require any clarification or assistance with your refund request, our dedicated customer support team is readily available to assist you. Your satisfaction is our priority, and we are committed to providing you with a straightforward and hassle-free refund process.

Refund Process

Follow these steps to request a refund:

1. Contact our customer support team through one of the following methods:

• By email at info@explorerpolyengineering.com
• Via method:

1. Include the following information:
   • Your full name
   • Your email and telephone number so we can reach back out to you
   • Your purchase you want refunded
   • Your date of purchase and order number
   • A copy of your original receipt

Timing

You must submit your refund request within 7 day(s). We aim to process refunds promptly, but sometimes we may need to reach out to you for more details. Please be patient as we process your refund.

Refund Methods

Refunds will generally be issued using the same method we had accepted payment. If we need to use a different method to refund your money, we will reach out to your to discuss this, external to this refund policy.

Exceptions & Non-Refundable Items

In certain cases, some items are not eligible for refunds.

Generally speaking:
* Items which have been consumed cannot be refunded
* Personalized items or services
* Any refund exceptions as specified on our product information page or initial purchase agreement

• Items which are no longer in their original packaging
• Items which have been subject to damage or abuse

If you have any questions regarding the eligibility of an item for refund, please contact us prior to purchasing.

Cancellation Policy

Depending on your purchase, purchases may be considered final or we may offer a cancellation policy if your purchase has not yet been fulfilled or delivered.

For physical products, we generally are able to cancel your order if it has not been shipped and refund you the full amount minus any applicable handling charges or restocking fees.

However, once it has been shipped, a restocking fee plus any shipping and/or handling charges may be deducted from your full amount.

Quality Assurance and Defective Products

If you receive a defective or damaged item, please contact us immediately. We will work with you to provide a resolution.

Customer Responsibilities

Specific to this Refund Policy, customers are responsible for notifying us of desiring a refund, providing a reason for requesting a refund, providing proof of purchase, providing a way in which we can contact you to update you on the status of your refund or if we require any additional information, and for corresponding with us throughout this refund process.

Customers are also responsible for returning items in their original, undamaged condition.

Contact Information

For any questions or refund requests, please reach out to our customer support team using the methods described in the Refund Process section of this policy.

Alternatively, our mailing address is:

Explorer Poly-Engineering Pvt. Ltd.
561, 7TH MAIN ROAD, ITI LAYOUT, HSR SECTOR 7, BANGALURU
BANGALURU, Karnataka
IN 600062

Policy Changes

We may update this refund policy from time to time. Please refer to this policy prior to making any purchases and check with this Refund Policy from time-to-time on our website.

Legal Compliance

We adhere to all relevant local, state, and federal laws regarding refunds and consumer rights where our company operates.